Customer Review: new company/bad service
I purchased this phone for my son and had no complaints. I just made sure I added $10 every 3 months. After adding minutes to my son's phone on 7/3/08, it stopped working on 7/05/08. Apparently, the company that provided service for firefly changed. To make a very long story shorter, the new company now charges 35-cent daily fee (without informing us of impending changes), new sim cards were issued with new numbers and balances were not transferred. I think that their lack of disclosure is reprehensible and won't be adding any future minutes to that phone.
Customer Review: POOR POOR Customer Service!!! Don't Buy!!
We bought this phone for our 7 year old daughter who has a vision impairment. We thought the buttons were big enough and the phone would be easy to use. Trying to refill minutes, getting a new sim card and using their worthless internet site has been a nightmare!! Shop elsewhere!